You've just suffered a horrible customer service experience with an airline. They've canceled a flight, lost your luggage, etc. You've decided you need satisfaction. Here are some simple tips for approaching the problem.
Read moreA guide to using the fundamentals of Sun Tzu's The Art of War to deal with even the most difficult airline employee. Some wisdom is timeless.
Read moreThe secret to packing light is preparation. Earlier, we discussed how to plan and pack your technology. Now, we expand that with tips on how to pack your suitcase. The most important part of packing is planning.
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For months, you've been planning your dream trip. Your new bathing suit is ready, you've got a pile of books, and the sandy beaches await you. As you complete your packing, you here the dreaded news on the radio- a blizzard is on the way.
Your disappointment is great, and can lead to tension and...
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You've just suffered a horrible customer service experience with an airline. They've canceled a flight, lost your luggage, etc. You've decided you need satisfaction. Here are some simple tips for approaching the problem.
Read More »
In the recent movie, Up in the Air, George Clooney's character, the frequent traveller, gives some important tips on how to get through a security checkpoint. Here is some sound advice from us on the subject. The airport checkpoint is an assembly line of sorts, with each person doing the same series of repetitive...
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